Returns & Exchanges
Refund/Return Policy:
At Inner Bellezza, we strive to provide our customers with the best quality wigs and hair extensions. We understand that sometimes a product may not meet your expectations, and in such cases, we offer a refund or return within a certain period of time.
Returns are eligible for orders delivered within 10 business days.Returns must be received by the courier of your choice within a week of receiving the package in its original condition with all accessories still attached. Unfortunately, we cannot offer a refund or exchange after this time has passed.
We are closed on business days, so please plan ahead to contact us for a return. Your return will be refused if it is postmarked after the final day. In the event of a return, you will be responsible for paying for your own shipping costs for returning your item.
To be eligible for a return, your wig/topper/extensions must be unused and in the same condition as when you received it. It must be unworn and lace uncut, hair uncut, no color or cap adjustments made. It must also be in the original packaging and include any gifts, such as wig grips.
Please note that shipping a wig back with clips open will result in severe tangling of the hair and may cause damage to the product. Due to personal reasons and want to return, we have the right to refuse it or assess an additional $19 restocking fee.
All shipping costs are non-refundable, and restocking fees and shipping charges may apply if you are an international customer and do not select to pay import/brokerage fees.
Rejecting a delivery or refusing to pick up an item as required may result in the item being sent back. This qualifies as an unauthorized return and increases the risk of loss of the package. If an unauthorized return is received by us, it will be returned to you.
Unfortunately, we are only able to offer store credit returns at this time. This means that we can provide you with a credit to your account with us, which you can use to purchase another item from our store. Once we receive the wig and confirm that it meets the return policy conditions, we will issue the store credit to your account.
Please note that items on sale and custom-made (dye) wigs are non-refundable, and any items purchased through Sezzle, Affirm, AFTERPAY, Shoppay or other Payment Plan options cannot be returned or exchanged.
If you have any questions or concerns, please do not hesitate to contact us. We appreciate your business and hope to serve you again in the future. Please also note that we reserve the right to charge shipping fees on some orders.
If you have other questions .Please contact us by email or phone.
Our Email: service@innerbellezza.com
Our Tel: +1（949）508-0104